Returns, Refunds & Exchanges
beachbox Interiors prides ourselves with providing only high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore beachbox Interiors is pleased to offer the following return policy.
Return & Exchange Policy
An exchange, credit note or refund, for full priced items will be provided only where:
· Merchandise is in a saleable condition along with original packaging and all tags attached
· Merchandise is not worn, damaged, altered or washed
· Merchandise is wrongly described
· Merchandise is different to the item ordered
· Returns will be approved at Beachbox Interiors’ discretion.
If you wish to make an exchange the return shipping costs will be at your cost.
PLEASE NOTE -
We do not accept returns/exchanges on the following items:
- SALE items (including promotional sales)
Online store credit notes will expire a year from date issued and cannot be used on any sale items.
Refunds will be applied to the original card of purchase. We do not refund original shipping charges or the cost of shipping to return your items.
How to return an item:
Email firstname.lastname@example.org to request a Return Authorization number (RA).Items will need to be returned within 7 days of receiving the item.
2/18 church street
Terrigal NSW 2260
Display RA number on the outside of your return, along with both your first and last names
Send items back via registered post, signature on delivery and a tracking number included, this is proof that items have been sent back within the 7 day time frame
Please ensure that the item complies with the above. If the return does not meet these criteria, you may be required to pay the extra shipping and handling costs for the return of the item back to you.
Note: Returns & Exchanges will be processed within 5 working days. Beachbox interiors will send you a confirmation email when the refund has been processed.
We will provide you with a repaired item, replaced item or if this is not possible a credit note or refund will be offered for all items where:
· Merchandise is received in a damaged condition
· Merchandise is faulty
Please note items that have been damaged from wear and tear are not considered to be faulty.
If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.
If you have ordered an item through Afterpay and wish to exchange or return, you can do so following the above policy. If you are exchanging an item for less or more value, beachbox interiors will contact Afterpay on your behalf once we have received the item to arrange the adjusted payment schedule and amount. If you wish to return the item for a refund you may do so as long as the above policy is followed. Once the item has been received beachbox interiors will then contact Afterpay on your behalf to arrange a refund if a payment has already been made.